terms of service

Sara Co., Ltd. (hereinafter referred to as "our company") hereby sets forth the following terms of use (hereinafter referred to as "these Terms") for the services (hereinafter referred to as "these Services") provided on the website and mobile site (including https://sowenigma.com/, hereinafter referred to as "SOW ENiGM@ ® ONLINE STORE") that it operates.
Please also refer to the "Payment Methods" and "FAQ" sections separately stipulated by our company.
The contents of these terms and conditions are as follows:

Article 1 Scope of Application of These Terms and Conditions These terms and conditions apply to the Company and customers (meaning users of this service, such as those browsing the SOW ENiGM@® ONLINE STORE and purchasing products from the SOW ENiGM@® ONLINE STORE) with respect to the provision and use of this service. With respect to services provided by the Company other than this service, the terms and conditions for the use of such services separately stipulated by the Company shall apply, and these terms and conditions shall not apply unless otherwise stipulated in such terms and conditions.

Article 2 Changes to these Terms
1. The Company may change these Terms at any time if any of the following items apply. In such case, the provision and use of the Service after these Terms are changed shall be subject to the changed Terms.
(1) The change to these Terms is in the interest of the customer. (2) The change to these Terms does not violate the purpose of the contract and is reasonable in light of the necessity for the change, the appropriateness of the content after the change, and other circumstances related to the change.
2. If the Company makes any changes to these Terms and Conditions, it will determine the effective date and will inform customers of the content of the revised Terms and Conditions and the effective date by posting it on its website, sending an announcement or notification by email or by any other method that the Company deems appropriate, before that effective date.

Article 3 Use of the Service
1. Customers shall agree to these Terms and Conditions and use the Service in accordance with these Terms and Conditions.
2. If you are a minor, you may use the Service only with the consent of your legal guardian.

Article 4 Membership Registration
1. When using the Service, the Customer shall apply for membership registration through the Service. When applying for membership registration, please read the input instructions carefully and enter the required information accurately into the designated input form. When a membership registration application is made, if the Company approves the application, it will send a registration confirmation email, and when the email is received, the applicant will be registered as a member.
2. We may not approve a membership registration application from a customer who has applied for membership registration (hereinafter referred to as the "membership registration applicant") if the customer falls under any of the following items:
(1) If the application details of the membership registration applicant contain false information. (2) If the membership registration applicant is a minor and has registered as a member without the consent of a legal representative. (3) If the membership of our services has previously been suspended or revoked. (4) If the membership registration applicant is a member of an anti-social force as defined in Article 18. (5) If the Company reasonably determines that it is inappropriate to approve the membership registration application.

Article 5: Management of login information
1. You shall be responsible for carefully managing your email address and password (hereinafter referred to as "Login Information").
2. You shall not lend, transfer, sell, or disclose your login information to a third party, or share it with a third party.
3. The Company will use the login information entered to identify the customer in a prescribed manner, and any expression of intent by an identified customer will be deemed to be the expression of intent of the customer himself/herself, except in cases where a third party uses the customer's login information due to reasons attributable to the Company.
4. If you find that your login information has been used unauthorizedly by a third party, you shall immediately contact the Company and follow any instructions given by the Company.
5. The Company shall not be liable for any damages arising from insufficient management of the customer's login information, errors in use, or unauthorized use by a third party, except in cases where the cause is attributable to the Company.

Article 6 Changes to registered information If there is a change in all or part of the information registered with us, such as your address, name, telephone number, or other information, you must immediately change the registered information in a manner separately specified by us. We shall not be liable for any damages incurred as a result of failure to make changes to the registration, except in cases where such damages are attributable to our company.

Article 7 Purchase of Products
1. Customers may use this Service to apply for the purchase of Products in accordance with the method separately specified by the Company.
2. A sales contract for products between our company and you will be deemed to have been established at the time when our company sends a notice to the effect that it accepts the application in the preceding paragraph.
3. Ownership of the products will be transferred to the customer at the time we hand over the products to the carrier.
4. After the sales contract is concluded, we will carry out the delivery procedure for the product in accordance with the order details. In addition, the customer agrees in advance that delivery may be delayed depending on the delivery area and delivery conditions.

Article 8 Payment Method
1. The amount payable for the product will be the total of the purchase price of the product, including consumption tax and local consumption tax, shipping charges and handling fees associated with these (which may include customs duties and other fees depending on the delivery address of the product).
2. Payment for products purchased through this service shall be limited to payment by credit card in the customer's name or any other payment method separately approved by our company.
3. If payment is made by credit card, the customer shall comply with the terms and conditions of a separate contract between the customer and the credit card company. If any dispute arises between the customer and the credit card company in relation to the use of a credit card, the customer and the credit card company shall be responsible for resolving the dispute.

Article 9 Termination of Contract
1. If any of the following events occur, our company may cancel the sales contract for the products between us and the customer.
(1) If the customer violates these terms and conditions. (2) If the product is out of stock and cannot be delivered easily. (3) If the delivery address is unknown or the customer is absent for a long period of time and delivery is not possible (except when there is a reason attributable to our company).
(4) If the product is not received for a certain period of time (except when there are reasons attributable to our company).
(5) If a minor makes a purchase without the approval of a legal guardian
2. The customer agrees in advance that, as a result of termination based on any of the items of the preceding paragraph (excluding item 2), the customer shall be responsible for any refund fees associated with any refund that the Company makes to the customer and for any shipping fees associated with the return of the product to the Company, and that if the Company has paid these fees, the customer may be charged an amount equivalent to the amount paid by the Company.

Article 10 Cancellation of Order, Returns and Exchanges
1. Except in the case of defective or incorrect products, customers cannot cancel their orders or return or exchange them.
2. In the case of a defective or incorrect product, the customer must contact us via the various inquiries form within 30 days of receiving the product. If the customer contacts us within the deadline, the company will replace or refund the defective or incorrect product. When the customer returns the product to us, the customer must enclose the delivery note and send it cash on delivery.
3. Notwithstanding the provisions of the preceding paragraph, the purchase of products for resale or other profit-making purposes is prohibited (see Article 14, paragraph 8), and (1) products purchased for such purposes, and (2) products that have actually been subject to resale or resale cannot be exchanged or refunded. If the Company reasonably suspects that the case falls under (1) or (2), the Company reserves the right to decide on a course of action after a certain investigation rather than immediately exchanging or refunding the product.
4. If the customer returns the product to us without a valid reason (including, but not limited to, the return, refusal to accept, or inability to accept the product that does not fall under the case of a defective product or the wrong product as specified in paragraph 2) or if the product returned to us by the customer contains personal belongings, we will notify the customer without delay after receiving the item and ask the customer for instructions on receiving the item within a reasonable period of time. If we receive instructions from the customer regarding the receipt of the item, we will deliver the item in its current state, and we will not be liable for damages, compensation, reimbursement, or other responsibilities regarding the condition of the item (including, but not limited to, deterioration, deformation, wear, damage, and decay of the item) except in cases where we are liable for the fault of our company.
5. If we do not receive any instructions from the customer within a reasonable period of time as set forth in the preceding paragraph, we will assume that the customer has waived ownership and other rights to the product, and we may dispose of the product at our discretion by discarding it or by other means.

Article 11 Withdrawal
1. If a customer wishes to cancel his/her membership, he/she must carry out the cancellation procedure separately specified by the Company. After completing the specified cancellation procedure, the customer's membership will be cancelled.
2. Once you cancel your membership, you will lose all rights as a member.
3. Even after you cancel your membership, we may retain your information for a certain period of time in accordance with applicable laws and regulations.

Article 12 Suspension of Use of the Service, Cancellation of Membership Registration, and Compensation Obligation
1. If the Company determines that a customer falls under any of the following, the Company may suspend the customer's use of the Service or cancel the customer's membership without prior notice or warning.
(1) If a false statement is made when applying for membership registration. (2) If there is a delay in payment for products related to the Service or other default on debts. (3) If there is fraudulent activity in the use of the Service. (4) If a minor registers as a member or uses the Service without the consent of a legal representative. (5) If the user has previously been subject to measures such as suspension of use of our services or cancellation of membership registration. (6) If the user interferes with the operation of our Company. (7) If the user is a member of an anti-social force (including violation of Article 18).
(8) If there is any other violation of laws, regulations or these Terms of Use, or if there is any possibility of such violation. (9) If the Company reasonably determines that the Member is inappropriate as a Member.
2. Even if the customer suffers damage as a result of the Company's action under the preceding paragraph, the Company shall not be liable for any compensation, damages, reimbursement or other liability, unless there is a reason attributable to the Company.
3. If the Company or a third party suffers damage as a result of the Customer falling under any of the items in paragraph 1 due to the Customer's intentional or negligent act, the Customer shall be liable to compensate for such damage.

Article 13 Handling of Member Information We will handle information about customers in accordance with our separate privacy policy .

Article 14 Prohibited Acts You must not engage in the following acts:
(1) Any act that violates laws, regulations, these Terms, or other terms and conditions of the Company. (2) Any act that infringes or may infringe on the rights, interests, reputation, etc. of the Company, other customers, or third parties. (3) Any act that is or may be a nuisance to the Company, other customers, or third parties. (4) Any act that is or may be contrary to public order and good morals. (5) Any act that interferes with the operation of the Service or any other act that may be disruptive to the Service. (6) Any act that damages or may be damaging to the Company's credibility. (7) Any act of placing a large number of orders at once. (8) Any act of purchasing products through the Service for resale, resale, or other profit-making purposes. (9) Any act of entering information that contains false or misleading content. (10) Any act of purchasing products by impersonating a third party. (11) S (12) Any act of sending or posting harmful computer programs, e-mails, etc. to the OW ENiGM@® ONLINE STORE. (13) Any act of lending, transferring, buying or selling, disclosing, or sharing login information with a third party. (14) Any act of fraudulently applying for or holding multiple membership registrations. (15) Any act that damages or tarnishes the credibility of the Company. (16) Any other act that the Company reasonably deems inappropriate.

Article 15 Suspension or Cessation of the Service In order to ensure that the Service can always be used in good condition, the Company may suspend or suspend the provision of all or part of the Service without prior notice in cases where it is necessary for regular or emergency system maintenance, when the system is overloaded, when the Company determines that the operation of the Service is being hindered, when it becomes necessary to ensure the security of the Customers, or when the Company otherwise determines that it is necessary. The Company shall not be liable for any damages incurred by the Customer as a result of this, except in cases where such damages are due to reasons attributable to the Company.

Article 16 Disclaimer
1. We shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the customer in relation to the Service due to natural disasters, power outages, system interruptions, delays, suspension, data loss due to failures of communication lines or computers, unauthorized access to data, or other reasons beyond the control of our company in relation to the use of the Service.
2. If a Customer causes any damage to a third party through the use of the Service, the Customer shall resolve the matter at his/her own responsibility and expense and shall not cause any damage, loss, etc. to the Company.
3. We do not guarantee the accuracy, timeliness, usefulness, reliability, etc. of the content of the information provided on the website, e-mails, etc.
4. We may change or discontinue the structure, terms of use, URL, and/or content of the website without prior notice.
5. The Company shall not be liable for any damages incurred by you or a third party as a result of your violation of these Terms and Conditions or other terms and conditions of the Company.
6. In the event of an unknown delivery address or other problem, the Company will fulfill its obligations and be exempt from liability by processing the matter in accordance with the details registered by the customer.
7. Even if the Company is liable, unless there is intentional or gross negligence on the part of the Company, the Company's liability shall be limited to the direct and ordinary damage actually incurred by the customer, up to the amount equivalent to the price of the goods.

Article 17 Intellectual Property Rights
1. All rights to the text, images, designs, and other content and data used in the Service (including, but not limited to, copyrights, trademarks, all other intellectual property rights, ownership rights, portrait rights, publicity rights, etc.) belong to the Company or other legitimate rights holders, and you shall not take any action that infringes these rights.
2. If a problem arises between you and a rights holder or a third party in violation of the provisions of this Article, unless the problem is due to reasons attributable to our company, you shall resolve the problem at your own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to our company.

Article 18 Exclusion of Antisocial Forces
1. You agree to the following:
(1) You have no connection whatsoever with an organized crime group, a member of an organized crime group, a company or organization related to an organized crime group, a corporate racketeer, a social or political activist, a criminal organization with special intelligence, or any other person or member thereof (hereinafter referred to as an "anti-social force"), and you will not be considered an anti-social force in the future.
(2) You will not commit, either yourself or through a third party, any violent acts, fraudulent or threatening acts, acts of disruption of business, or any other illegal acts against the Company.
(3) You will not allow antisocial forces to use your name or use the Service for the benefit of antisocial forces.
2. If a customer violates the commitment set forth in the preceding paragraph, the Company may, without any notice or warning to the customer, terminate the sales contract with the customer and cancel the customer's membership registration, or take any other measures set forth in these Terms and Conditions.
3. You shall compensate the Company for any damages incurred by you arising from or in connection with your breach of the commitment under paragraph 1.

Article 19 Severability Even if any provision or part of any provision of these Terms is deemed invalid or unenforceable by any law, regulation, notice, etc., the remaining provisions and parts of these Terms shall remain in full force and effect.

Article 20. Prohibition of Transfer of Status, etc. Customers may not transfer their status as a member of the Service or any rights and obligations arising from such status to a third party or offer it as security, unless the Company has given prior written consent.

Article 21 Good-faith Negotiations If any problem arises in relation to the use of the Service that cannot be resolved through these Terms and Conditions or the guidance or response of the Company, the Company and the customer shall negotiate in good faith to resolve the problem.

Article 22 Governing Law and Jurisdiction The governing law of these Terms shall be the laws of Japan. Any disputes arising from the use of the Service (including arbitration proceedings in court) shall be submitted to the Tatsuno Summary Court or the Kobe District Court as the court of first instance with exclusive jurisdiction.