Description based on the Specified Commercial Transactions Act

Distributor

Sara Co., Ltd.

Operation Manager

Kaikawa Land

Location and contact details

288 Higashi-Hashizaki, Kamioka-cho, Tatsuno-shi, Hyogo Prefecture, 679-4109

Sara Co., Ltd.

Email address: info@enigmabrand.net (Business hours 12:00-18:00)

*Excluding Saturdays, Sundays and public holidays

Sales price

This is stated on each product page.

Payment Method

・Bank transfer

・Online payment (all credit cards, PAYPAL , APPLE PAY , GOOGLE PAY , SHOP PAY )

*We only accept credit cards in the name of the person placing the order.
*We will cover any fees incurred for credit card payments, etc.
*From the following month, payment will be made in accordance with the terms and conditions of each credit card company.
*Additional customs duties may be incurred by each country.

Total amount to be paid if online payment is selected

Total product price + shipping fee

About delivery and shipping charges

Shipping Fee

Domestic Shipping

Domestic flat rate: 880 yen
*Free shipping for purchases totaling 12,000 yen or more (excluding tax).

International Shipping

United States ¥3,000
Taiwan ¥2,500
Hong Kong ¥2,500
South Korea ¥2,500
China ¥2,500
Singapore ¥2,500
Malaysia ¥2,500
Australia ¥4,000
Canada ¥3,000
United Kingdom ¥3,000
Thailand ¥2,500
Germany ¥3,000
France ¥3,000
Italy ¥3,000
Netherlands ¥3,000
Spain ¥3,000
Greece ¥3,000
Finland ¥3,000
Belgium ¥3,000
Ireland ¥3,000
Portugal ¥3,000
Luxembourg ¥3,000
Austria ¥3,000
Latvia ¥3,000
Republic of Lithuania ¥3,000
Cyprus ¥3,000
Slovakia ¥3,000
Estonia ¥3,000
Slovenia ¥3,000
Malta ¥3,000

*Additional customs duties may be incurred by each country.

[Shipping Notes]

*Please note that if there is a large number of orders, or if there are consecutive holidays due to weekends, national holidays, or company holidays, delivery may take longer than usual.
*Please note that it may take longer than usual to deliver to Hokkaido, Tohoku, Chugoku, Shikoku, and Kyushu.
*If you are not at home on the delivery date, the delivery company will leave a notice of absence and take the product back.
Please contact the contact details provided on the delivery notice and instruct us to redeliver the parcel.
*When shipping overseas, customs duties may be incurred separately for each country/region.
*If there is an error in the address information, we may cancel your order at our discretion. Please note.

Delivery time of the product

Within Japan, delivery usually takes 2 to 9 days after ordering.

International shipping to overseas destinations: Shipped in order. It may take up to 2 weeks after ordering.

*Delivery may take longer than usual when we receive a large number of orders, when there are consecutive holidays on weekends, national holidays, or our company's holidays, or when there is a large volume of shipments or other work from manufacturers and suppliers, or around the time of these periods.

Differences between screen display and actual product

The colors and textures of the products displayed on the website may differ slightly from the actual colors of the products depending on the monitor environment, OS and browser version used.

Cancellations, returns and exchanges

When you receive the product, please immediately check for any damage.
If the product is damaged during delivery or if the product is incorrect, please contact us within 7 days after receiving the product.
We will repair or replace the product at our expense, including shipping costs.
If repair is not possible, or if the item cannot be exchanged (e.g., the item is sold out, discontinued, or limited edition), we will refund the product price and bank transfer fees after you return the item to us (shipping costs covered).
Please note that we do not accept returns or exchanges of products due to customer convenience.
Please note that we cannot accept returns or exchanges in the following cases:

・Products that have been delivered more than 8 days ago ・Products that have been used by the customer ・Products that have been damaged or soiled by the customer ・Products that have been modified or repaired by the customer ・If the product's box, tag, instruction manual, or other accessories have been soiled, damaged, or lost

All products sold in our store meet the quality standards of the manufacturer and the inspection standards of domestic authorized distributors. We trade on the understanding that small scratches, scuffs, dents, and black spots that inevitably occur during manufacturing are also considered to be good products, so please note that we cannot accept returns or exchanges for these reasons.

Contact details

Email address: info@enigmabrand.net (Business hours 12:00-18:00)

* Excluding Saturdays, Sundays and public holidays